Terms and telemedicine consent

Draft. This page is a starting point and must be reviewed by a lawyer before the site goes live.

Telemedicine consent

By booking, you confirm that you understand and agree to the following.

• The consultation takes place by video and not in person.
• A video consultation has limits. The doctor may advise an in-person visit or tests.
• Some medicines cannot be prescribed in a video consultation.
• The details you give are true, and you are the patient or are booking with the patient's knowledge.
• For a patient under 18, a parent or guardian books and attends the call.
• The doctor will confirm the patient's name and age at the start of the call.
• The clinic may contact your emergency contact if the doctor is concerned about safety.

Not an emergency service

Pratiasha is not an emergency service. If someone is at risk of harming themselves or others, call now or go to the nearest hospital. Tele-MANAS (free, 24x7): 14416 · Emergency: 112

Fees, changes and refunds

• The fee is paid online when you book.
• You can reschedule, or cancel with a refund, up to 6 hours before the appointment.
• Later cancellations and missed appointments are not refunded.

Recording

Consultations are not recorded by the clinic. Please do not record the call without the doctor's agreement.